![]() ![]() ![]() We should have gotten the car in far less time. We will NEVER rent from Dollar or Hertz or through an online service like this again.Ĭons: We could have been made aware of all additional costs. We did not have time to turn around and by the time we arrived back in Charlotte that evening, it was too late and we were too tired to deal with trying to return yet another car, so we drove around the rest of the weekend with the windows open and our face masks on. The car seemed fine when we got it, but a few minutes after driving a way, we discovered the vehicle smelled like urine. ![]() We had an appointment in the area which was our reason for traveling to Charlotte and were running short on time, so we didn't have them "freshen it up". They finally "found" a smaller SUV and we took it. When I arrived, no car was waiting and they weren't sure they had one. The representative sent me to a Hertz location 30 minutes from where we were staying and assured me there would be an SUV waiting for me. Our hosts were home waiting for our arrival, so we left and called Dollar the next morning to see if we could get the class of car we ordered. At that point it was well past midnight and had been there two hours. I had ordered a full size SUV, but after watching one car show up every 10-15 minutes, everyone was just taking whatever showed up, so we ended up with a smaller class car. I only noticed them just before signing the rental agreement, so then entire process had to be redone to eliminate the insurance, but the taxes obviously remained. The additional cost were not explained at all. Then the woman at the counter was deceptive in how she asked about insurance, which added another $100. First, booking through Priceline was deceptive because it dod not include any of the additional taxes, which ended up adding almost $100 to the fee. When we arrived in Charlotte, we found relatively a long line and no cars awaiting anyone. This was the worst car rental experience I have ever had. ![]()
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